Privacy Policy
How we collect, use, and protect your personal information.
1 Information We Collect
When you use SheoraGlow, we collect the following types of information:
- Account information — name, email address, phone number, and password when you register.
- Booking information — services booked, parlour visited, dates, and payment status.
- Profile information — any additional details you choose to add to your profile.
- Usage data — pages visited, search queries, and interactions with the platform.
- Device data — IP address, browser type, and operating system for security purposes.
2 How We Use Your Information
We use the information we collect to:
- Process and confirm your bookings with parlour owners.
- Send you booking confirmations, reminders, and receipts.
- Improve our platform features and user experience.
- Prevent fraud and keep the platform secure.
- Send occasional promotional emails (you can unsubscribe at any time).
- Comply with legal obligations.
3 Sharing Your Information
We share your information only in limited circumstances:
- With parlour owners — your name and phone number are shared when you make a booking so the parlour can confirm your appointment.
- Service providers — payment processors and email service providers who help us operate the platform.
- Legal requirements — when required by law, court order, or government authority.
4 Data Storage & Security
Your data is stored on secure servers in India. We use industry-standard encryption (TLS/SSL) for all data in transit and encrypt sensitive data at rest. We conduct regular security audits and limit access to your personal data to authorised staff only.
5 Cookies
We use cookies to keep you logged in, remember your preferences, and understand how you use the platform. You can disable cookies in your browser settings, but some features may not work correctly.
6 Your Rights
You have the right to:
- Access the personal data we hold about you.
- Correct inaccurate or incomplete data.
- Request deletion of your account and associated data.
- Opt out of marketing emails at any time.
- Lodge a complaint with a data protection authority.
To exercise any of these rights, contact us at privacy@sheoraglow.com.
7 Contact Us
If you have questions about this Privacy Policy, please contact our Privacy Team:
- Email: privacy@sheoraglow.com
- Address: Dharamsala, Himachal Pradesh, India — 176215